More recently I switched external consultants in favour of Ken. His predecessor spent a year working with me and arguably had little or no effect on the business. When I engaged Ken to come in and work with us and bespoke his training to our needs, I couldn’t have imagined a better outcome.

We ran four half day sessions over a period of five months. At the beginning of 2012 sales had dropped through the floor and I was suffering considerable staff issues. I set a target of getting sales back up to at least £100k a month as I know that was our break even figure and needed to sort out the other problems as well.

By June of the same year we hit sales of just over £200k in the month and my own confidence and assertiveness was back where it should be…if we ever had similar challenges I wouldn’t hesitate to pick up the phone and work with Ken again.