Each ‘worksmart’ DVD contains optional training exercises, so you can make a session interactive and get real constructive feedback from the team. Anyone of our DVD’s make training and development affordable, easy and practical for everyone in the organisation. Try one, it’s possibly the best investment you’ll ever make. Only £295 + vat.
- ‘Life time’ value – Appreciating this one key point can make the biggest difference in how we view our customers.
- Under promising and over delivering – It might be an old cliché, nevertheless it’s exactly what we want our people providing.
- Providing excellent service over the phone and face to face – Communicating with customers differs depending on the medium, whether it’s over the phone or face to face, however we still want the same outcome, namely a ecstatic customer willing to sing our praises.
- What to do – Practical things we can do that will make an immediate difference to the customers experience of our service levels.
- How to look – Appearance plays a significant part in first impressions, and what do they say “ you don’t get a second chance at first impression.”
- What to say – The language and the words we use really does make a difference.
- How to say it – We want our people to not simply go through the motions of delivering the right message, we also want them delivering it the right way.
- Handling complaints effectively – An overlooked yet critical part of providing the best service we can. Get this part wrong and your organisation can often undo all the good you do elsewhere.
- Developing a professional attitude – Attitude is always key.
- The importance of accuracy – What do they say “there’s always time to do it over and never enough time to do it right in the first place.” The point of that saying is that we really need to get it right first time, and actually there is enough time to do it properly from the outset.
- How good manners are key – Didn’t our Mothers tell us that ‘manners maketh the man’? If so it seems like some have forgotten, this small but critical point should help remind everyone of how to be polite all of the time.
- Moving from adequate to exceptional – Great service can sometimes simply be the result of one or two small but well-timed actions.
- And so much more